Terms of Service

1. Who we are

Honey Translation Services ("Honey Translations", "we", "us") is a language and documentation services company with its head office at 184/3, 2nd Floor, Chandamama Building, Arcot Road, Vadapalani, Chennai, Tamil Nadu 600026, India. You can reach us on +91 72990 05577 or at salesteam@honeytranslations.com.

2. Placing an order

• You can request a service through the website forms, phone, WhatsApp or email.
• An order is confirmed only when we send you a written quote or confirmation and you accept it, and, where applicable, make the advance payment.
• The quote depends on the documents, language pair, subject, page or word count, turnaround time and any certification or legal formalities you ask for.
• You must give us complete, legible and genuine documents. If the files are unclear or incomplete, the quote and timeline may change.

3. Your responsibilities

• You confirm that you have the right to give us the documents and that they are genuine. We do not translate, attest or process forged or unlawful documents.
• You must check names, dates, spellings of proper nouns and other key details in the final draft before approving it. Please share the correct spelling of names exactly as they appear in your passport or official records.
• You must tell us about the purpose of the translation (for example a particular embassy, university or court) so that we can follow the required format.

4. Delivery and timelines

Delivery times given in a quote are estimates based on the information and files supplied. Timelines for attestation, apostille, embassy or government processes depend on the authorities concerned and are outside our control. We will keep you informed of any delay we become aware of. Urgent or express delivery is available on request and may carry an additional charge.

5. Fees and payment

• Fees are quoted in Indian Rupees unless we agree otherwise, and applicable taxes are added where required.
• We may ask for full or partial advance payment before starting work. Courier, government, embassy and notary charges are separate unless mentioned in the quote.
• Payments are accepted through the methods we share with you at the time of the quote. Online payments are processed by third-party payment gateways, and we do not store your card details.

6. Quality and revisions

Our translations are prepared by qualified linguists and reviewed before delivery. If you find a genuine error in our work, tell us within 7 days of delivery and we will correct it free of charge. Changes to the source text, a different preferred style or a change of purpose after delivery are treated as new work and may be charged.

7. Acceptance by third parties

Embassies, universities, courts and government offices set their own rules. We prepare documents to the format you tell us about, but we cannot guarantee that a particular authority will accept a document, approve an application, grant a visa, give admission, or offer a job. This applies in particular to our overseas education, study abroad, career coaching and visa assistance services, which are advisory and documentation support services only.

8. Confidentiality and data

We treat your documents and personal information as confidential and use them only to deliver the service you asked for. Our staff and linguists are bound to confidentiality. Please read our Privacy Policy to see how we collect, use and protect your information.

9. Cancellation and refunds

Cancellation and refund requests are handled as described in our Refund and Cancellation Policy. Work that has already started or been delivered, and third-party fees that have already been paid, may not be refundable.

10. Intellectual property

You keep the rights to your original content. After full payment, you may use the delivered translation or work for the purpose it was ordered for. The content, design, logos and text of this website belong to Honey Translation Services and may not be copied or reused without our written permission.

11. Limitation of liability

To the extent permitted by law, our liability for any claim relating to a service is limited to the amount you paid us for that service. We are not liable for indirect or consequential losses, or for delays and decisions of authorities and other third parties.

12. Use of the website

You agree not to misuse the website, attempt unauthorised access, upload harmful code, or submit false information through our forms. We may update or remove content on the website at any time.

13. Changes to these terms

We may update these Terms of Service from time to time. The updated version will be posted on this page with a new "Last updated" date. Orders are governed by the terms in force when the order was confirmed.

14. Governing law

These terms are governed by the laws of India. Any dispute will be subject to the jurisdiction of the courts in Chennai, Tamil Nadu.

15. Contact us

If you have any questions about these Terms of Service, write to salesteam@honeytranslations.com, call +91 72990 05577 or visit our contact page.